Driving Long Lasting Change
Preparing for Change
Infinity Solutions believes that a well-planned and people-focused change management approach is essential for delivering transformation. We support your organisation through the full lifecycle of change, structured in the following key areas:
Defining the Change Management Strategy
We begin by assessing your organisation’s approach to change, analysing past successes and challenges, and understanding your culture and unique characteristics. This diagnostic informs the creation of a tailored strategy designed to maximise the success of your change initiatives.
Developing Change Sponsorship & Leadership
Successful change requires visible and active leadership. Selecting the right sponsor is critical: they must be senior, engaged, and capable of decisive action under pressure. Infinity Solutions will guide you through identifying and empowering a sponsor who can champion the programme from the top.
Building a Change Team
Effective change cannot happen in isolation. A well-resourced team of Change Champions embedded in the business, supported by a network of departmental Change Agents, is essential. We’ll help you identify suitable candidates and provide tailored training to prepare them for the journey ahead.
Managing Change
Creating a Change Management Plan
Following PROSCI’s methodology, we develop a bespoke Change Management Plan composed of three core elements: a Change Team Coaching Plan, a Communication Plan, and an End-User Training Plan. Together, these ensure a structured and people-centric approach that enhances adoption.
Communication Plan – PROSCI ADKAR
Working closely with your internal communications team, we’ll craft messaging tailored to every organisational level—leaders, teams, and individuals—using the WIIFM lens (“What’s In It For Me”). Leveraging the ADKAR model, we build Awareness, nurture Desire, share Knowledge, enable Ability, and drive Reinforcement of the change message.
Training Plans – Current vs. Future State
Using insights from your digital transformation programme, we identify the gaps between existing processes and the desired future state. These insights underpin the training narrative and ensure relevance to user roles and daily workflows.
Supporting and Sustaining Change
Training Collateral
Infinity Solutions can create high-quality training assets—slides, videos, job aids—tailored to your organisation. These form an integral part of the overall Change Plan.
Training Courses
Beyond standard “button-clicking” instruction, we focus on workflow-based learning. Real user scenarios are used to reflect the new processes or technologies, helping individuals clearly understand how their roles are changing.
Resistance Management
Resistance is inevitable, but manageable. A successful programme needs a defined strategy for identifying and addressing pockets of resistance across teams and leadership. Infinity Solutions will help uncover root causes and deploy proactive measures to maintain momentum and alignment.
Reinforcing Change
Measuring Change Success
Change success differs from programme success. Here, we focus on metrics such as user adoption, workflow utilisation, and behavioural indicators. These contribute directly to the achievement of your Benefits Realisation Plan’s KPIs.
Infinity Solutions can also take the pulse of your organisation by designing feedback loops—through surveys, forums, and drop-in sessions—to capture both quantitative and qualitative insights from the business.
Abridged Change Plans
If initial adoption falls short, we can support with the design of an abridged Change Plan. This targeted approach addresses resistance, closes gaps, and helps realign the organisation along the change curve.
Let me know if you’d like a visual representation of this journey, perhaps as a roadmap or infographic. Or I can tighten it further into an executive summary—whatever suits your next steps.
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